Shipping Policy

Efficient order delivery is our top priority. We utilize USPS for reliable shipping. All packages ship within 1-3 business days of order receipt.

We offer worldwide shipping 💌

FREE SHIPPING:

All USA orders over $150 qualify for free standard shipping.

TRACKING:

Once your order has been shipped, we will send you a confirmation email with tracking information.

If you have any questions about our shipping policy, please contact us at info@shopjanae.com.

At our clothing store, we understand that the issue of stolen packages is a concern for many online shoppers. We take this issue seriously and have implemented certain measures to address it.

Firstly, we strongly recommend that our customers use a shipping address where someone is available to receive the package, such as a business address or a residence where someone is typically present. If you're not home during the day, you can consider using a package locker or having your package held for pickup at a nearby shipping facility.

In case your package is marked as delivered but you have not received it, we advise that you contact the shipping carrier, such as USPS or UPS, to file a claim and start an investigation. In most cases, the carrier will investigate the issue and try to locate the package or provide reimbursement for the lost or stolen item.

Please note that once a package has been marked as delivered, we are not responsible for any loss or theft that may occur. However, we understand that each situation is unique, and we are committed to working with our customers to find a satisfactory resolution.

If you have any concerns or questions about our shipping policy or stolen packages, please do not hesitate to contact us. We appreciate your business and strive to provide a safe and secure shopping experience for our customers!